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  3. Privacy Policy

Privacy Policy

How we collect, use, and protect your personal information

Our Privacy Commitment

At OMCRM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform and services.

Last Updated

This Privacy Policy was last updated on January 2024. We may update this policy from time to time, and we will notify you of any significant changes.

Information We Collect

Personal Information
  • • Name and contact details
  • • Date of birth and nationality
  • • Government-issued identification
  • • Address verification documents
  • • Financial information and income
Trading Information
  • • Trading history and preferences
  • • Account balances and transactions
  • • Risk tolerance and experience
  • • Portfolio analytics
  • • Investment objectives
Technical Information
  • • IP address and device information
  • • Browser type and version
  • • Operating system and language
  • • Login times and platform usage
  • • Cookies and tracking technologies
Communication Data
  • • Support tickets and correspondence
  • • Phone call recordings (with consent)
  • • Chat messages and communications
  • • Email interactions
  • • Feedback and surveys

How We Use Your Information

Account Management

Creating and managing your trading account, verifying your identity, and ensuring compliance with regulatory requirements.

Trading Services

Executing trades, processing transactions, managing positions, and providing market data and analytics.

Security & Compliance

Detecting fraud, preventing money laundering, ensuring platform security, and meeting regulatory compliance obligations.

Customer Support

Providing customer service, responding to inquiries, and resolving technical or account-related issues.

Legal Basis for Processing

  • Contractual Necessity: Processing necessary to perform our contract with you
  • Legal Obligation: Compliance with regulatory requirements and AML/KYC procedures
  • Legitimate Interest: Improving services and ensuring platform security
  • Consent: Marketing communications and optional services

Information Sharing

We do not sell your personal information. We only share information as described below.

  • Regulatory authorities
  • Banks and payment processors
  • Technology service providers
  • Legal requirements and court orders

Data Security & Protection

Encryption

Data encrypted in transit and at rest using industry-standard protocols.

Secure Servers

Data stored on secure servers with restricted access and monitoring.

Access Controls

Strict access controls and regular security audits and assessments.

Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access

Request copies of your personal data we hold.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your data in certain circumstances.

Right to Restrict Processing

Request limitation of how we process your data.

Right to Data Portability

Request transfer of your data to another service provider.

Right to Object

Object to processing based on legitimate interests.

Data Retention

Account Data

Retained for 5 years after account closure, as required by financial regulations.

Technical Data

Log files typically retained for 12-24 months for security optimization.

International Data Transfers

Your data may be transferred to countries outside your jurisdiction. We ensure appropriate safeguards are in place:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules where applicable

Privacy Questions or Requests?

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer.

Contact Privacy Team KYC Policy Regulation